Surveys & Assessments refers to consulting services that seek out information (surveys) or provide assessments of current performance. Surveys include required design, development, execution & summary reporting of results. Assessments include a report card with or without recommendations for improvement.
- Surveys may include:
- Interviews with Executives or others in support of any Project to gather and document information
- Strategic Planning Questionnaires
- Project Requirements Identification
- Organizational automated surveys design, development and execution
- Change Readiness Surveys
- Employee Satisfaction Surveys
- Other Employee Surveys
- Customer Surveys
- Voice of the Customer (re company products or services)
- Mystery Shopper Analysis of Sales Distribution Channels, Partnership Practices or Customer Experience
- Focus Group Project Management & Facilitation
- Satisfaction Surveys
- Assessments may include:
- Review or Audit of any Process for Efficiency, Effectiveness and/or Customer Satisfaction
- Capability Maturity Model evaluations
- Profitability Assessments to identify opportunities for cost reduction, improved margins and revenue enhancement
- A third party assessment can often identify new opportunities due to tendencies for organizational group think, the advantage of political neutrality and consultants exposure to what other companies are doing or have done.
- A third party assessment is often useful in raising ideas/opportunities that are sometimes difficult for insiders to bring forward due to personalities, historical sensitivities (“sacred cows”) or self preservation (avoidance of “shoot the messenger”).
Use this link to contact MacNeil Consulting about Surveys or Assessments.
